Returns Policy

Returns On Damaged Items

If your item arrived faulty or damaged in transit please email immediately with your order number and a description AND photographs of the issue (any box damage etc). Items must be returned to us within 7 days for a replacement (on prints only original paintings cannot be returned, refunded or replaced). Please note that for us to process the exchange or refund for prints, we ask for a photo of the damaged goods, and we’ll then gladly send a free replacement or full refund. This is not offered on original paintings or hand-finished / embellished works.

We do ask you to choose carefully before you buy. We currently do not offer a free return service, so we advise you choose a fully tracked courier service so that you know that it has arrived back with us safely. The items are your responsibility until they reach us and we cannot accept any liability for items lost during transit.

Delay In Delivery

Why hasn’t my order been delivered yet?

All items have estimated delivery times to give you an idea of how long it typically takes to deliver a product to various countries around the world. Factors which could delay delivery times include:

– Mistyped or incorrectly formatted address
– Customs and import restrictions
– Failed delivery attempts (i.e. no one home to receive the order)
– Postal strikes
– Other adverse conditions (such as storms and natural disasters)

If an order is outside the expected delivery window then please contact us for additional information.

If an order is lost in the mail and not received within 30 days of ordering (on prints), we’ll be more than happy to send a replacement. Just let us know and we’ll make the arrangements on your behalf. Please note however that we cannot offer free replacements for orders not received due to an incorrect address.